Статии

ВЪЗМОЖНОСТИ ЗА УСТОЙЧИВОСТ В ОНЛАЙН МАГАЗИНИТЕ

Надежда Димова — Нов български университет
Публикувана: 06.05.2021

Резюме

Потреблението и потребителското поведение се променят изключително бързо през последните няколко години. В условията на COVID-19 този процес протича още по-динамично, което представлява сериозно предизвикателство за всички мениджъри и най-вече за работещите в областта на маркетинга. Възниква и една доста специфична особеност, свързана с постигането на устойчивост в онлайн магазините. Много са факторите, които оказват влияние върху тази своеобразна връзка, но тя остава важна както за потребителите, така и за компаниите. Имайки предвид всичко това, в изследването са представени и анализирани реалните възможности и начини, по които може да се постигне устойчивост при онлайн пазаруването.

Литература (библиография)

Накова, Р. (2019). Потребителската лоялност на Baby Boomers, X,Y и Z поколенията при покупката на бързооборотна стока. В: Годишник „Икономика и бизнес“. С.: НБУ.

Anderson, R. E., Srinivasan, S. S. (2003). E-satisfaction and e-loyalty: A contingency framework. Psychology & Marketing, Vol.20, рр. 123-138.

Behjati, S., Nahich, M., Othaman, S. N. (2012). Interrelation between E-service Quality and E-satisfaction and Loyalty. European Journal of Business and Management, Vol. 4, рр. 75-85.

Bilgihan, A., Sukhu, A., Kandampully, J. (2013). The role of website features in creating loyalty: The mediating e_ect of commitment. International Journal of Service Science, Management, Engineering, and Technology, Vol.4, рр. 37-50.

Bilgihan, A., Gen Y. (2016). Customer loyalty in online shopping: An integrated model of trust, user experience and branding. Computers in Human Behavior, Vol. 61, рр. 103-113.

Casadesus-Masanell, R., Ricart, J. E. (2011). How to Design a Winning Business Model. Harvard Business Review, Vol. 89, рр. 100-107.

Chou, S., Chen, C., Lin, J. (2015). Female online shoppers: Examining the mediating roles of e-satisfaction and e-trust on e-loyalty development. Internet Research, Vol.25, рр. 542-561.

Doligalski, T. (2018). Internet Business Models in the Consumer Market – A Typological Approach. Markеting i. Rynek, Vol.12, рр. 5-13.

eMarketer. Available at www.emarketer.com/forecasts (Accessed on 22 Dec. 2020).

Gómez-Galán, J., Martínez-López, J. Á., Lázaro-Pérez, C., Sarasola Sánchez-Serrano, J. L. (2020). Social Networks Consumption and Addiction in College Students during the COVID-19 Pandemic: Educational Approach to Responsible Use. Sustainability, September. DOI: 10.3390/su12187737

He, H., Harris, L. (2020). The Impact of Covid-19 Pandemic on Corporate Social Responsibility and Marketing Philosophy. Journal of Business Research, Vol. 116, рр.176-182.

Hossain, A. (2002). E-commerce and sustainability: Concepts, issues and experiences. Pak. Journal of Information Technology, Vol. 1, рр. 188-192.

Keiningham, T. L., Vavra, T. G., Aksoy, L., Wallard, H. (2005). Loyalty Myths: Hyped Strategies that Will Put You Out of Business and Proven Tactics That Really Work. Hoboken, NJ, USA: John Wiley & Sons.

Kovács, G., Kot, S. (2017). Economic and social e_ects of novel supply chain concepts and virtual enterprises. Journal of International Students, Vol. 10, рр. 237-254.

Kikovska-Georgievska, S. (2013). E-commerce-challenge for sustainable development of companies. Journal of Sustainable Development, Vol. 4, рр. 71-84. Nisar, T. M., Prabhakar, G. (2017). What factors determine e-satisfaction and consumer spending in e-commerce retailing? Journal of Retailing and Consumer Services, Vol.39, рр. 135-144.

Oláh, J., Kitukutha, N., Haddad, H., Pakurár, M., Máté, D., Popp, J. (2019). Achieving Sustainable E-Commerce in Environmental, Social and Economic Dimensions by Taking Possible Trade-O_s. Sustainability,Vol. 11, pp. 89-98.

Pastiu, C., Oncioiu, I., Gardan, D., Maican,S., Gardan, I., Muntean, A. (2020). The Perspective of E-Business Sustainability and Website Accessibility of Online Stores. Sustainability, Vol. 12, pp. 12-22.

Ramaswami, S. N., Arunachalam, S. (2016). Divided attitudinal loyalty and customer value: Role of dealers in an indirect channel. Journal of the Academy of Marketing Science, Vol. 44, рр. 770-790.

Rashid, M. H. U., Nurunnabi, M., Rahman, M., Masud, M. A. K. (2020). Exploring the Relationship between Customer Loyalty and Financial Performance of Banks: Customer Open Innovation Perspective. Journal of Open Innovation: Technology, Market, and Complexity, Vol. 6, pp. 108-117.

Sintov, N. D., Schultz, P. W. (2017). Adjustable green defaults can help make smart homes more sustainable. Sustainability, Vol. 9, pp. 622-634.

Srinivasan, S. S., Anderson, R., Ponnavolu, K. (2002). Customer loyalty in ecommerce: An exploration of its antecedents and consequences. Journal of Retailing, Vol. 78, рр. 41-50.

Statista. Available at https://www.statista.com/statistics/251666/number-of- digital-buyers-worldwide/https://www.icn.bg/bg/blog/polezno/internet-stats-facts- 2019/, websitehostingrating.com (Accessed on 30 Nov. 2020).

Sunstein, C. R., Reisch, L. A. (2013). Green by default. Kyklos,Vol. 66, рр. 398-402.

Svobodová, Z., Rajchlová, J. (2020). Strategic Behavior of E-Commerce Businesses in Online Industry of Electronicsfrom a Customer Perspective. Administrative Sciences, Vol. 10, pp. 78-92.

Vijay, T. S., Prashar, S., Sahay, V. (2019). The influence of online shopping values and web atmospheric cues one-loyalty: Mediating role of e-satisfaction. Journal of Theoretical and Applied Electronic Commerce Research, Vol. 14, рр. 1-15.

Yoon, Y., Uysal, M. (2005). An examination of the e_ects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, Vol. 26, рр. 45-56.